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Frequently Asked Questions

  • How much of the proceeds go directly to saving horses?

50% of our proceeds go towards saving both neglected and slaughter bound horses.

 

  • When was Freedom Reins established?

Freedom Reins was established in September 2016

 

  • Where is Freedom Reins located?

Freedom Reins is located in Spring, Texas. 

 

  • Do you have a customer service phone number I can call?

Currently, we do not have a phone line. We ask that all concerns and inquiries be sent via email where we will respond within 1 business day. Our email is support@foreverfreedomreins.com.

 

  • What is our return policy?

Merchandise can be returned or exchanged up to 21 days after the delivery date.

All items must be unwashed, unworn, and unstained. Returned items with any strong persistent odor (ex: smoke, pets, etc.) or any stains including makeup and deodorant stains will not be accepted.

If you wish to return or exchange an item, please fill out our exchange and return form HERE and include it in the return shipment. Once received we will quickly process the return and ship out the new item if it is an exchange.

Note: When shipping your return, please be sure to get a tracking number for your package. We are not responsible for items lost, stolen, or damaged in transit.

Exchanges can only be made for equal or lesser value. If the item you are wanting to exchange for is more expensive please return the original order to receive store credit to go towards your new purchase.

Original shipping and handling charges are non-refundable.

Clearance and sale items are final sale and therefore cannot be returned or exchanged.

 

  • What is your holiday exchange policy?

For the Christmas holiday, purchases made between November 15th and December 25th will be accepted returns for 30 days after Christmas Day.

 

  • What do I do if I received a damaged item?

Upon receiving your item, please notify us at support@foreverfreedomreins.com with pictures of the damage. We will then email you a prepaid shipping label which you may return the damaged product. Once we receive the damaged item, we will immediately ship you a new one.

 

  • How long will it take to receive my order?

We will process your order within 5 business days from when they are received.

Once the package is shipped it will take approximately 3-10 business days to be delivered. All orders are shipped through USPS and a tracking number will be provided with your shipment so that you can know when to expect your purchase!

 

  • Will I be notified when my order is shipped?

Yes, a confirmation via email will be sent to you once your order has shipped!

 

  • What payment methods do you accept?

We currently accept PayPal along with all major credit and debit cards! Please note: to use PayPal you do not need to have a PayPal account.

 

  • When will my card be charged?

Your card will be charged at the time of the purchase.

 

  • Will placing an item in my cart reserve it for a period of time?

Placing an item in your cart does not reserve that item. Available inventory is reserved after you place an order and receive an email confirmation, therefore place your order immediately if you wish to have that item as they sell fast!

 

  • How should I wash my garment dyed Comfort Colors Shirts?           
Due to the pigment of Comfort Color Shirts they should be washed separately in cold water for the first several washes. This is due to the nature of the pigment dyed garments as they can potentially bleed onto other articles of clothing. Stain removers & Oxi detergents are not recommended as they can cause discoloration.